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Frequently asked questions

What is Fena and is it safe to use?

Fena is a secure UK Open Banking provider. It allows you to pay instantly via your own banking app (using FaceID/Fingerprint) without sharing your card details with us. It’s the safest, fastest way to pay.

Why should I pay with Crypto?

Crypto is the ultimate choice for privacy and speed. It keeps your research purchases off your traditional bank statements and allows for near-instant order confirmation, meaning your package ships even faster.

What if my order is delayed?

Don't worry. All shipments are Fully Tracked. If there’s an issue with Royal Mail, our UK-based support team is available 24/7 to resolve it for you.

Can I track my order?

Yes. Once dispatched, you can monitor your shipment’s progress in real-time via our order tracking site or your Royal Mail tracking link.

Is my order truly private?

100%. We ship in plain, unbranded packaging with no mention of "Core Health" or the contents. Your privacy is our priority from checkout to doorstep.

Do you offer refunds?

Due to the nature of research compounds, all sales are final once dispatched. If your items arrive damaged, please report it to us within 24 hours for a replacement.

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Research Use Only. All products sold by Core Health GB are intended exclusively for laboratory research and scientific investigation. These products are not for human consumption, diagnostic, or therapeutic use. Not for use in food, drugs, or cosmetics. By purchasing, you confirm you are a qualified researcher operating within applicable regulations.
All products are supplied strictly for research and laboratory use only. They are not for human or veterinary use, nor for diagnostic, therapeutic, or any consumable purpose. By purchasing you confirm the products will be used solely for scientific research by qualified professionals.